Returns Policy

Service as It Should Be

Return items

If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :- Distance Selling Regulations (DSR) state a customer has the right to 'cancel' the contract at any time up to '14 working days starting the day after delivery'. The goods must be returned unused, unopened and in the same condition as they were originally dispatched by Shimmer Cosmetics Limited.


We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was dispatched by us.


Some items are non-returnable for reasons of health and hygiene.


The right to cancel does not apply to goods which are likely to deteriorate or expire rapidly, or sealed goods (if they become unsealed after delivery).


For Health and Safety reasons we will not accept any colour cosmetic or skincare products for refund or exchange.


You must contact us by phone or email us to confirm which items are being returned.

You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods.


Any free gifts associated with an item must be returned at the same time.


Please return them to the address at the bottom of the page along with a note of your details and the reason for return.

Damaged items

If a product has been damaged in transit or is incorrect, please email a picture of the item(s) within 3 working days of receipt to info@myshimmercosmetics.com. A member of the customer care team will be in touch.


As a statement these Terms and Conditions do not affect your statutory rights as a consumer.